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​FAQ

  • Q. How do I pair the app with the device?
    A. Please download the dedicated LANCEBAND app on your device (OS/iOS) and pair it with Bluetooth. If you need further assistance with setup or encounter difficulties with pairing, please contact us.
  • Q. The optical sensor lights up when I remove the LANCEBAND.
    A. Optical sensors measure heart rate and blood pressure. To turn off the sensor, start the APP and turn off automatic monitoring from <Settings>. We also recommend that you turn off the power to the LANCEBAND when it is removed.
  • Q. What should I do if I have a problem?
    A. If there is a problem with the product, we will replace it free of charge within one year from the date of purchase. However, please note that there are certain conditions for free exchange.
  • Q. Where can I buy LANCEBAND?
    A. Both individual and corporate customers can now purchase LANCEBAND online. By clicking on the button below, you will be able to "Customer Selection", so please select the one that applies to you.
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​CONTACT

​Click here for product inquiries

​From the inquiry form
Please feel free to contact us.

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